Article 1 – PARTIES
This contract is concluded under the terms and conditions specified below between:
Seller (hereinafter referred to as Seller)
Company Name: ArtDog Istanbul Sanat Yatırımları Anonim Şirketi
Phone: +90 212 244 09 87
E-mail: contact@artdogistanbul.com
Buyer (hereinafter referred to as Buyer)
Name-Surname/Company Name/ID No:
Address:
Phone:
E-mail:
ARTICLE 2 – SUBJECT
The subject of this Distance Sales Contract is to regulate the rights and obligations of the parties concerning the sale and delivery of the product ordered electronically by the Buyer from the Seller’s website, artdogistanbul.com, described below, according to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.
ARTICLE 3 – PRODUCT INFORMATION
3.1. Basic characteristics of the product(s) (type, nature, quantity, brand, color, number) are published on the Seller’s website, artdogistanbul.com. If the Seller runs a campaign, details about the campaign product(s) are valid until the campaign date.
3.2. Prices listed on artdogistanbul.com are the sale prices for the product(s). Listed prices and offers are valid until updated or changed. Permanently listed prices remain valid until the specified expiry date.
3.3. Information provided below must be complete and accurate. The Buyer agrees to fully compensate any damage resulting from incorrect or incomplete information and accepts all related responsibilities.
3.4. The Seller reserves the right to suspend the order if discrepancies are found in the Buyer’s provided information. If an issue with an order arises and the Buyer cannot be reached via phone or email provided, the Seller may suspend the order for 15 (fifteen) days. The Buyer must contact the Seller within this period. If no response is received, the Seller may cancel the order to avoid harm to both parties.
Products Ordered by the Buyer:
Name, Code, Quantity:
Total Sale Price:
Payment Method: Credit Card/Wire Transfer/EFT
Recipient:
Phone Number:
Delivery Address:
Invoice Recipient/Company:
Invoice Address:
Order Date/Delivery Date:
Tax Office:
Tax Registration Number:
Shipping Fee:
ARTICLE 4 – GENERAL TERMS
4.1. The Buyer confirms having read and acknowledged all preliminary information on product features, price, payment method, and delivery provided on the Seller’s website and agrees electronically.
4.2. The ordered product(s) will be delivered by the shipping company affiliated with the Seller to the address specified by the Buyer within the period indicated on the website, depending on the distance.
4.3. The Seller is not responsible for delivery delays due to incorrect or incomplete shipping information. Additional shipping costs arising from such errors or the absence of the Buyer or the refusal of delivery by the third party specified by the Buyer are the Buyer’s responsibility.
4.4. The Buyer agrees to inspect the product(s) upon delivery and not accept delivery of damaged products (broken, torn packaging, etc.). Products accepted are considered undamaged.
4.5. ArtDog Istanbul is not responsible for pricing errors resulting from system faults. Additionally, the Seller is not liable for pricing or promotional errors caused by unauthorized interventions or technical faults. Buyers cannot claim rights due to such errors.
4.6. In the event of unforeseen circumstances (force majeure) preventing either party from fulfilling contractual obligations, the affected party must notify the other immediately. No liability shall arise for non-performance during the force majeure period, and the Buyer shall not claim compensation from the Seller.
4.7. If products cannot be supplied due to legitimate reasons or stock issues, the Buyer will be informed. The Buyer may choose an equivalent product, request a different product, wait until restock, or wait for the obstacle preventing delivery to be resolved.
4.8. Payments via credit card or bank transfer/EFT can be made at artdogistanbul.com. Product processing begins once payment confirmation is received, not when the order is placed. Unpaid orders via bank transfer within one week will be canceled.
4.9. The Seller is released from delivery obligations if payments are not made or canceled by the bank.
4.10. If unauthorized use of the Buyer’s credit card occurs after delivery and the bank refuses to pay, the Buyer must return the product(s) within three days at their own expense. If the product(s) are not returned, the Seller may take legal action without additional notice.
4.11. The Buyer guarantees the accuracy of their provided information and agrees to compensate the Seller immediately upon notification for any damage caused by inaccuracies.
4.12. The Buyer agrees to comply with all applicable legal provisions when using the Seller’s website. Non-compliance holds the Buyer exclusively liable for all resulting legal and criminal obligations.
4.13. The Buyer agrees not to use the Seller’s website in a manner that disrupts public order, violates moral standards, disturbs others, or infringes on others’ rights.
4.14. Users violating these terms will be solely liable for resulting legal and criminal consequences and will indemnify the Seller. The Seller reserves the right to claim compensation for violations of membership agreements.
4.15. In cases of return, exchange, mutual or unilateral cancellation, the total amount will be refunded within the statutory period of 7 days.
4.16. ArtDog may share contact information with third-party research firms.
ARTICLE 5 – RIGHT OF WITHDRAWAL
5.1. The Buyer may withdraw from the contract without reason until the end of the day the product(s) are received. The Buyer bears the return shipping cost.
5.2. The Buyer is responsible for compensating product depreciation or impossibility of return if caused by the Buyer’s fault.
5.3. Returned products must include original packaging, invoice, and delivery note.
5.4. The Buyer must carefully protect the product(s) after delivery if intending to exercise withdrawal rights.
5.5. Products opened, damaged, or not returned in original condition cannot be returned, nor will refunds be provided.
5.6. The Buyer acknowledges that withdrawal rights under Article 15 of the Distance Contracts Regulation are not applicable to specified products.
ARTICLE 6 – DEFAULT AND LEGAL CONSEQUENCES
6.1. If payments are made by credit card, the Buyer agrees that terms concerning interest and default interest stated in their “Credit Card Agreement” with their bank apply.
6.2. In case of default, the Buyer agrees to compensate the Seller for any losses caused by delayed payments.
ARTICLE 7 – AUTHORIZED COURT
The authorized bodies for disputes arising from this contract are Consumer Arbitration Committees up to limits set annually by the Ministry of Industry and Commerce and Antalya Consumer Courts.
ARTICLE 8 – ENFORCEMENT
The Buyer accepts all terms of this contract upon placing the order.
SELLER
ArtDog Istanbul Sanat Yatırımları Anonim Şirketi
BUYER